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CRM
Costumer relationship management system

CRM is a cortporate solution built for to value the realtionship and orginize activities around customers, suppliers and partners.

CRM solution is also a desicion support system of sales. Contributes to corporote intention and to grow up to new sales strategy by considering the revenues, activity success and customer satisfaction.

With CRM solution, also can have some parts of Direct Sales and Merchandising solution contents.


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İlgili Sayfalar

 Avantajları
Online-Offline Support
All available client content can be run in an application offline or application type online. Another option is that to run on a internet browser. It reaches the same functionally and views on a 5th generation internet browser.
Laptop-PDA-Tablet-Phone Support
Laptop computers, tablet PC's, PDA's and Smart phones all they are supported.
Multiple Language Support, Language Appendable, Regional Conditions
Enabled to apply two or more languages same time. Supports fully accommodate to different languages and regional conditions. For each language completely supported such as their alphabetical sort options, date format and currency unit. The utilities are existing to add a language and to translate.
Interface Design, View Customize Tools
The tools provides to add or modifying new measure items.
Data Transfer Rate, Synchronization Performance
It supports all known communication technologies. Optimized to improve the performance especially for wireless communications and the technology know as GPRS. For using a PDA and GPRS communication the performance scale is below:
Record Count, Time(second)
1,1
100, 3
1000, 15
10000, 30
Data Security
Data Security is applied to all possible process on the business solutions. For example data transfer process, storing the data on the client computers, server computers, data acces processes all they are implemented to improve the security. In that all process it supports to encrypt the data, authorization and object level access control.
 İçeriği
Price Info
This is the part allows to get price info. The products defined to get price info, views as grouped and sorted in product hierarchy. The price info designed to apply for each regional condition and currency type.
Portfolio
This section provides to collect portfolio information on the Outlets (Store) which are visiting. Provides to input 3 different type of value. Product exists, not found and out of stock.
Outlet Stock
This section provies to collect the info about product stocks on the outlets.
Activities
This section provides to trace the information about Outlet Activities and any point of purchase (POP) actions. Activities with dates, which products being used on and which type activity applied all those info traced on this section.
Shelf Measure
This section provides to measure the product shelf share information on outlets.
Expense
This section provides to collect the expense info which related on personal or corporate. Expense type and date are mandatory information as well. Allows to collect the expense info with the related information such as a customer visit.
Outlet
This section provides to collect the basic info about Sales Point.
Customer Experience
This section provides to collect and manage the info about customer experiences. Allow defining customer choices and comments occasionally.
Customer Information
This section provides to collect the customer master information which are identifier and classifier.
Address
This section provides to collect customer address information. The address information can be store as type of home or job and provides to access to communicate different type of communication types.
Activity
This section provides to manage the activities dedicated to customers. Product presentations, promotion activities are can be example of these activities.
Complaint
This section provides to trace and manage the customer complaints depending with products or services.
Order
This section provides to collect the order information about customers.
Product
This section provides to manage the info about products.
Selling
This section provides that to realize the all process of selling.
Discount
This section provides to discount of sale for totaly or a product. The conditions of sales and discount operations operated by the utilites of management.
Campaign
Vehicle Stock
It's a part of the section distribution processes. If saving stock on the vehicles is required for the sales operation, the vehicle stock is goes to enable. Provides to follow up the stock processes such as change and enumeration.
Real Time Stock
A part of the sections operating the order process. Provides to collect the stock values of warehouses. Helps to the selling operation by inform.
Delivery
Payment
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